Sentinel LDK 8. All rights reserved. Skip To Main Content. All Files. Submit Search. Solution Are older Sentinel HL key drivers installed on the machine? Uninstall the older driver using the installer corresponding to the older driver version. For additional information, see the Sentinel HL key driver documentation.
After the older drivers are removed, install the Sentinel HL drivers. Problem The protected application cannot find a Sentinel HL key. Problem The application takes a long time to find the Sentinel protection key on a large network. Solution It is recommended that you customize the search mechanism.
Use Admin Control Center configuration to specify a search criteria, and to define the server addresses to be searched. By doing so, the Admin Control Center searches for the Sentinel protection key at a specific address, which is much faster.
Problem You receive an error message indicating that Sentinel License Manager was not found. Solution The problem cannot be solved using the Data Protection utility. You need to use Sentinel LDK Envelope to protect your software again, and to specify file filter settings.
Problem When running a protected Java application, error code 22 is thrown. Then, release the buttons and hold down "Power" button until the screen turns on. Now you can try opening the app, it may work fine. If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button.
It may work after this. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. Android usually restores all settings after you re-install and log into the app. You can see if that fixes it. Even in some rare cases, the re-install step also don't work. If that is your case, try installing older versions of the app. Content feedback is currently offline for maintenance.
Please try again in a few minutes. Is This Content Helpful? Back to top. How To: Verify the Sentinel Key is attached and responding correctly Summary The Sentinel Key is a parallel or USB port hardware dongle that provides a unique number used in the generation of the users' licenses.
If no window, a blank window, or a window with the following message appears: The SuperPro driver appears to be installed and running. However, the hardware key does not appear to be plugged into a parallel port on this system. ArcGIS 8. Download and install the latest version of the sentinel driver. Run the downloaded setup program.
When prompted, select Upgrade. Be sure to select a 'custom' installation when prompted. Make sure that the ESRI hardware key is attached to the primary parallel port. If multiple hardware keys are plugged into the parallel port, try placing the ESRI Sentinel Key as the first in the chain and recheck the Sentinel Key status.
If a printer is plugged into the back of the parallel Sentinel Key, turn the printer on and recheck the Sentinel Key status. If there are no devices attached to the parallel Sentinel Key, and the Display Hardware Key Status window still doesn't return the Sentinel Key number and driver version, try printing through the parallel port without the Sentinel Key attached.
If it does not print, the parallel port is misconfigured or bad.
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