What happens if I miss my next train because of a delay? If you've been delayed by the railway for example, if you miss your connecting service because of a delay to your train then you can use your ticket on the next train. If your ticket wouldn't normally be valid on that train for example, if it's a peak time train then speak to the ticket office or on-board team to get your ticket stamped or signed to allow you to travel.
If you've been delayed by something that's not within our control, then you can use your ticket on the next Off-Peak service. If a delay on one of our trains means you end up being 15 minutes late or more to your destination, you may be entitled to claim compensation under our Delay Repay scheme.
There are engineering works now and I don't want to travel. Can I get a refund? If there's a change in journey times or mode of travel a bus replacement service and you no longer want to travel you can claim a full refund on the unused tickets from your original retailer.
If you're buying your tickets more than six weeks before you travel, we always recommend that you check timetables again at the six-week mark. This is because of changes to how the industry plans trains for engineering work. Buy train tickets to any destination in Britain — no booking fee. Outbound journey departure station. Outbound journey arrival station. Buy tickets Buy tickets. Railcards Find out if you could save a third on your tickets with a railcard See if you can save.
How to get your tickets Email, post, print at home, download or collect from the station. Get your tickets. Find your Railcard. Ticket offers From half price train tickets to seasonal discounts. Search offers. I want to Travelling after the morning rush hour?
You can save money when you buy an Off-Peak ticket. Are you travelling after the morning rush hour? Save money on your journey when you buy an Off-Peak ticket.
You can travel Off-Peak on weekdays outside busy times. You can also use your Off-Peak train tickets to travel at any time on weekends and bank holidays. The times you can use your tickets vary, so use the journey planner to check for Off-Peak services.
Off-Peak singles and the outward portion of Off-Peak returns are valid for travel on the date shown on the ticket and until 4. Visit our Super Off Peak ticket page to learn more about these restrictions.
Are Off Peak tickets flexible? Yes, Off Peak tickets are flexible as you do not have to travel on one specific train. As long as you travel on the date stated on your ticket and avoid peak time trains, you can use your Off Peak train tickets on any valid train.
Where can I buy an Off Peak train ticket? You can buy an Off Peak ticket on the Hull Trains website or app, or from the station at a ticket machine or ticket office. When can I buy an Off Peak train ticket? Tickets can be bought in advance or right before travel. Tickets can be purchased from the Hull Trains website or app , a station ticket machine or a staffed station ticket office. Can you use an Off Peak ticket anytime? Off Peak tickets can only be used on services outside of peak times.
If you travel during peak times with an Off Peak train ticket, you will be asked to purchase a new ticket on board. How do you check Off Peak train times? If you are unsure of Off Peak train times across different train operators, you can check the validity of your booked Off Peak ticket on the National Rail Enquiries website by searching the 2-digit code shown on your ticket.
Does an Off Peak ticket come with a seat reservation? From 6th September, seat reservations were reintroduced on board all Hull Trains services. Bookings made after this date can request a seat reservation at the time of booking an Off Peak ticket. Booked already? Find out how to book a seat reservation here. Can I amend my Off Peak ticket? Yes, flexible tickets such as Off Peak tickets can be amended at your point of purchase.
Under our Book with Confidence policy, changes can be made fee free up to 6pm the day before travel. This policy is in place until 31st December Changes made after 6pm the day before travel will be subject to an admin fee, as per the usual terms and conditions.
For more details, visit our Changing Your Ticket page.
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